Telemarketing, Data Building & Lead Generation Specialists

GSA Service Standards

We want you to feel that we offer a premium service in terms of results, communication, advice and insight gleaned from working with GSA as your lead generation partner. We achieve this by applying service standards to all campaigns. Please contact us if you have any questions.

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Our Commitment to Customers

  • We will provide sound, pragmatic and honest advice and strategic input to all customers based on our experience
  • We will mutually agree achievable targets and deliver against those
  • We will meet and exceed client needs and expectations where practicable
  • We will provide market insight, as an outcome, from calling campaigns in addition to sales leads
  • We will communicate frequently and proactively with all customers through calls, teleconferences, emails and our online reporting suite
  • We will offer transparent communication and reporting so that our customers feel in control and informed at all times without having to ask
  • We will work proactively to anticipate the needs of our customers
  • We will listen actively to our customers’ requests and promptly take the necessary actions
  • We will act as an extension to our client’s sales and marketing teams
  • We will respond to questions/requests within 2 hours but, in many cases, this will be sooner where possible.
  • We will resolve issues by discussing them directly and swiftly
  • We will provide updated reporting to customers every morning or based on campaign requirements
  • We will represent customers’ brands and businesses in the appropriate way when on the telephone
  • We will offer excellent value for money and ROI over the life of the relationship with our clients

Our Telemarketing Approach

  • We will exceed our client’s expectations in terms of campaign results
  • We will train our telemarketing team to fully understand both clients’ propositions and end customer challenges so that they can make effective calls
  • We will, where possible, make a minimum of 100 calls every 7-hour working day
  • We will follow call introductions, agreed with our clients, to the letter
  • We will make conversational calls that engage prospects for our clients
  • We will listen more than we talk and ask relevant questions to unearth sales opportunities
  • We will use appropriate techniques to handle objections, asking questions more than ‘telling’

Ready to talk?

Speak to us about Service Standards

Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

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Our clients include

Here are just a selection of who we’ve been helping:

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We our customers

Here's what they say about us:

"We started the session with an loose idea of how we wanted to progress our marketing campaign and what industries we wanted to target. By the end of the meeting Jonathan managed to turn me away from what I thought was the quickest and most direct approach! and also made me see the size of the mountain we had to climb. Sensing me thinking ‘oh-my-god’ he ensured we had the bare bones of practical approach for the climb and also let me know that I was supported along this journey. Jonathan managed to ensure that the ‘fluff’ of marketing was distilled into actionable tasks and offered an approach not just ideas." Managing Director Systems company
"Just a short note to say thank you for all the hard work that GSA has done for our business over the last couple of years. The team on our business has always been very in tune with the agency. We have found GSA to be very effective at representing us on the phone and in fixing new business meetings. I would be delighted to recommend your services to others and to use you again in the future." Managing Director Advertising agency
The whole team found our training sessions with Jonathan incredibly useful. It has helped us to completely revise our approach to telemarketing and we started to see success immediately! Phil Denham, Commercial Director HBP Systems Ltd
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