Telemarketing, Data Building & Lead Generation Specialists

GSA Service Standards

We want you to feel that we offer a premium service in terms of results, communication, advice and insight gleaned from working with GSA as your lead generation partner. We achieve this by applying service standards to all campaigns. Please contact us if you have any questions.

Request a consultation

Our Commitment to Customers

  • We will provide sound, pragmatic and honest advice and strategic input to all customers based on our experience
  • We will mutually agree achievable targets and deliver against those
  • We will meet and exceed client needs and expectations where practicable
  • We will provide market insight, as an outcome, from calling campaigns in addition to sales leads
  • We will communicate frequently and proactively with all customers through calls, teleconferences, emails and our online reporting suite
  • We will offer transparent communication and reporting so that our customers feel in control and informed at all times without having to ask
  • We will work proactively to anticipate the needs of our customers
  • We will listen actively to our customers’ requests and promptly take the necessary actions
  • We will act as an extension to our client’s sales and marketing teams
  • We will respond to questions/requests within 2 hours but, in many cases, this will be sooner where possible.
  • We will resolve issues by discussing them directly and swiftly
  • We will provide updated reporting to customers every morning or based on campaign requirements
  • We will represent customers’ brands and businesses in the appropriate way when on the telephone
  • We will offer excellent value for money and ROI over the life of the relationship with our clients

Our Telemarketing Approach

  • We will exceed our client’s expectations in terms of campaign results
  • We will train our telemarketing team to fully understand both clients’ propositions and end customer challenges so that they can make effective calls
  • We will, where possible, make a minimum of 100 calls every 7-hour working day
  • We will follow call introductions, agreed with our clients, to the letter
  • We will make conversational calls that engage prospects for our clients
  • We will listen more than we talk and ask relevant questions to unearth sales opportunities
  • We will use appropriate techniques to handle objections, asking questions more than ‘telling’

Ready to talk?

Speak to us about Service Standards

Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

  • This field is for validation purposes and should be left unchanged.

Check out our latest blog posts...

The Importance Of The Social Graph by Grant Leboff

Read more

Are you a “Bees to the Honeypot” Kind of Business?”

Read more

Tone and Language – Essential Components of a Successful Telemarketing Call

Read more

Telemarketing – The importance of knowing your target market

Read more

Our clients include

Here are just a selection of who we’ve been helping:

Check out our case studies

We our customers

Here's what they say about us:

"Just wanted to thank you for the excellent training course ‘Making Yourself Indispensable to Your First Employer’ that you recently carried out at Hindhead Campus. The students found this extremely interesting and inspiring, and some very powerful messages were put across that will be very valuable to them as they enter the world of work. We had glowing reports about the training day, including many of the students saying they would like to work for you!!! There was a lot of content in the course, which the students acknowledged, but they said that the variation and enthusiasm you put into the day enabled them to keep focussed and on track. Thanks again for the time and effort you put into creating and organising this unique training ‘Boot-Camp’ day, and we would strongly recommend the course to other schools." Careers Manager Focus School
"Jonathan. Thank you for this morning’s presentation — one of the best I think." Chairman Regional IOD group
"I would happily recommend the team at GSA Business Development. We appointed GSA for telemarketing services to support our business development strategy. I was very impressed with the levels of focus and energy that the GSA team brought to the project - this helped to quickly identify new commercial opportunities. GSA had limited experience in our sector but they very quickly got up to speed and were able to provide us with a number of excellent opportunities that have subsequently been converted into new clients." Simon Starkey, Commercial Director R.Bugg Fowarding Ltd
View all testimonials
GSA Free Ebook

Get your FREE Essential guide

Improving telemarketing success - the free guide.

These Top 10 Telemarketing Tips are a small part of our comprehensive guide to telemarketing skills which has been developed to help telemarketers and the companies that employ them. Simply fill in your details below to get instant access.

  • This field is for validation purposes and should be left unchanged.

Now you’ve found a great agency...

Fill in the short form below to get started with us...

  • This field is for validation purposes and should be left unchanged.
Socialise with us:
Give us a call:
Top