Telemarketing, Data Building & Lead Generation Specialists

GSA Service Standards

We want you to feel that we offer a premium service in terms of results, communication, advice and insight gleaned from working with GSA as your lead generation partner. We achieve this by applying service standards to all campaigns. Please contact us if you have any questions.

Request a consultation

Our Commitment to Customers

  • We will provide sound, pragmatic and honest advice and strategic input to all customers based on our experience
  • We will mutually agree achievable targets and deliver against those
  • We will meet and exceed client needs and expectations where practicable
  • We will provide market insight, as an outcome, from calling campaigns in addition to sales leads
  • We will communicate frequently and proactively with all customers through calls, teleconferences, emails and our online reporting suite
  • We will offer transparent communication and reporting so that our customers feel in control and informed at all times without having to ask
  • We will work proactively to anticipate the needs of our customers
  • We will listen actively to our customers’ requests and promptly take the necessary actions
  • We will act as an extension to our client’s sales and marketing teams
  • We will respond to questions/requests within 2 hours but, in many cases, this will be sooner where possible.
  • We will resolve issues by discussing them directly and swiftly
  • We will provide updated reporting to customers every morning or based on campaign requirements
  • We will represent customers’ brands and businesses in the appropriate way when on the telephone
  • We will offer excellent value for money and ROI over the life of the relationship with our clients

Our Telemarketing Approach

  • We will exceed our client’s expectations in terms of campaign results
  • We will train our telemarketing team to fully understand both clients’ propositions and end customer challenges so that they can make effective calls
  • We will, where possible, make a minimum of 100 calls every 7-hour working day
  • We will follow call introductions, agreed with our clients, to the letter
  • We will make conversational calls that engage prospects for our clients
  • We will listen more than we talk and ask relevant questions to unearth sales opportunities
  • We will use appropriate techniques to handle objections, asking questions more than ‘telling’

Ready to talk?

Speak to us about Service Standards

Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

  • This field is for validation purposes and should be left unchanged.

Check out our latest blog posts...

How to Ensure GDPR doesn’t damage your customer base?

Read more

10 Ways to Use Telemarketing to Grow your Business

Read more

Telemarketing Tip 7 Get Your Systems and Processes Right

Read more

Our clients include

Here are just a selection of who we’ve been helping:

Check out our case studies

We our customers

Here's what they say about us:

"IP Solutions uses outbound calling as one of its main routes to market. Our senior sales team are consultative by nature and have a wealth of experience. However, lead generation via the phone was a discipline where we felt some polishing of techniques would be useful. We therefore asked Jonathan to come in and run a session for our sales guys. Faced with this slightly unusual requirement, Jonathan tailored a course based on a pre-course day at our office listening to the team and understanding their needs. The resulting course was interactive, fast-paced and well executed. It was enjoyed by the whole team. They've subsequently been able to put into practice the techniques Jonathan provided that supplement their strengths in providing IP Solutions services to prospective clients. We'd recommend Jonathan to any company looking for a tailored course for their requirements." Jeremy Langley Chief Marketing Officer, IP Solutions
"GSA carried out a telemarketing campaign for us that was extended beyond original time frame. They provided our company with a first class service during that time and we would happily use them in the future for other telemarketing projects. Sam has been an absolute delight to work with during her time working on our telemarketing project. She understood our business incredibly well and also knew how to build relations with our target prospects. Her approach was perfect and she really was an extension of our marketing team. As a result of her calling we have a major PITCH with one of our top targets at end of June." Business Development Director London PR agency
“We struggled to find a lead generation solution which would work for our organisation and tried a few options before finding GSA. The service which we experienced with them was far superior to anything else we'd found and some of the ideas put forward for our future marketing are really exciting. I'd definitely recommend anyone to give these guys a go.” Richard Hick, Managing Director Valkyrie Support Services
View all testimonials
GSA Free Ebook

Get your FREE Essential guide

Improving telemarketing success - the free guide.

These Top 10 Telemarketing Tips are a small part of our comprehensive guide to telemarketing skills which has been developed to help telemarketers and the companies that employ them. Simply fill in your details below to get instant access.

  • This field is for validation purposes and should be left unchanged.

Now you’ve found a great agency...

Fill in the short form below to get started with us...

  • This field is for validation purposes and should be left unchanged.
Socialise with us:
Give us a call:
Top