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GSA Service Standards

We want you to feel that we offer a premium service in terms of results, communication, advice and insight gleaned from working with GSA as your lead generation partner. We achieve this by applying service standards to all campaigns. Please contact us if you have any questions.

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Our Commitment to Customers

  • We will provide sound, pragmatic and honest advice and strategic input to all customers based on our experience
  • We will mutually agree achievable targets and deliver against those
  • We will meet and exceed client needs and expectations where practicable
  • We will provide market insight, as an outcome, from calling campaigns in addition to sales leads
  • We will communicate frequently and proactively with all customers through calls, teleconferences, emails and our online reporting suite
  • We will offer transparent communication and reporting so that our customers feel in control and informed at all times without having to ask
  • We will work proactively to anticipate the needs of our customers
  • We will listen actively to our customers’ requests and promptly take the necessary actions
  • We will act as an extension to our client’s sales and marketing teams
  • We will respond to questions/requests within 2 hours but, in many cases, this will be sooner where possible.
  • We will resolve issues by discussing them directly and swiftly
  • We will provide updated reporting to customers every morning or based on campaign requirements
  • We will represent customers’ brands and businesses in the appropriate way when on the telephone
  • We will offer excellent value for money and ROI over the life of the relationship with our clients
An older adult with short gray hair wearing a headset is engaged in telemarketing services using a laptop Two icons overlay the image: one showing a smartphone with a graph the other a pie chart A tablet lies on the desk aiding in data analysis and strategy planning

Our Telemarketing Approach

  • We will exceed our client’s expectations in terms of campaign results
  • We will train our telemarketing team to fully understand both clients’ propositions and end customer challenges so that they can make effective calls
  • We will, where possible, make a minimum of 100 calls every 7-hour working day
  • We will follow call introductions, agreed with our clients, to the letter
  • We will make conversational calls that engage prospects for our clients
  • We will listen more than we talk and ask relevant questions to unearth sales opportunities
  • We will use appropriate techniques to handle objections, asking questions more than ‘telling’

We Heart Icon our customers

What our happy customers have to say

GSA allowed us to explore a new vertical and gave us valuable insight into this new market. They delivered on the campaign goals and we were really impressed with the…

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Marketing Manager

Wexer

“I just wanted to say a big thank you for arranging our appointment with Virgin Management last Tuesday, Our MD accompanied me to the meeting and he was very impressed…

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Sales Manager

Travel Company

GSA demonstrated exceptional responsiveness to our evolving project demands and organisational needs. Julia adeptly understood our ideas and concepts and effectively captivated prospective leads with her exceptional telephone etiquette and…

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Jennifer Mainwaring , Head of Business Development

Save Water Save Money

We partnered with GSA to support our sales efforts, and they exceeded our expectations. Kevin and the rest of the team were incredibly reliable and provided tremendous support throughout the…

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Diego Gillmore, Sales & Marketing

Halo

“I have no hesitation is recommending the services of GSA.”

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Sales Manager

Digital Broadcast Dealers

Having collaborated with Jonathan and his superb team for the last 13 years, I can easily say that they are consummate professionals and we look forward to working with them…

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Peter Radcliffe, Founder
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