Telemarketing, Data Building & Lead Generation Specialists

Customer Research Surveys for Effective Decision-Making

Our customer research services provide clients with the following:
  • Knowledge upon which to base decisions
  • Information for development of your sales proposition
  • Statistics and other information for PR use
  • An appreciation of how your customers rate your performance and service and what you can do to improve
  • An understanding of how you’re doing versus competitors

GSA provides customer research services that will support your sales process. We carry out phone and email surveys using sophisticated research tools. Understanding your customers’ needs helps you focus on customer satisfaction and retention and also stimulates new business opportunities and referrals.

All of our customer research surveys are carried out according to the Market Research Society Code of Practice

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Our Customer Research can Contribute to:

  • New sales, cross sales and up-sale opportunities
  • Sales message, pitch and proposition development

 

  • Reduction of attrition to prevent clients from jumping ship to your competitors
  • PR worthy information that positions you as experts in your sector

 

Ask us about how to use customer research to support new business lead generation.

Cost-Effective Customer Research Surveys for:

 

  • Market Research – e.g. Survey sector-specific decision makers to generate PR stories or to support sales proposition development
  • Customer Satisfaction – Find out things that clients never tell your account or sales teams in terms of their real feelings about your products and services
  • Client Retention – Calling clients at a given time in their customer journey to gauge happiness and likelihood to renew

 

 

  • Member Satisfaction – Identify what adds value and what detracts
  • Employee Satisfaction – Learn what your staff really think
  • Mystery Shop – To assess the performance of stores or customer service phone lines

 

See our Top 10 Tips for conducting a successful customer research survey and testimonials from our research clients. Visit our articles page and blog for top tips on business development.

Ready to talk?

Speak to us about Customer Research Services

Find out how our customer research services can help generate growth for your business. Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

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Our clients include

Here are just a selection of who we’ve been helping:

Check out our case studies

We our customers

Here's what they say about us:

"I hope all is well for you during these difficult times. I just wanted to tell you how pleased we continue to be with Laura. She is getting us appointments with decent companies and working hard on our behalf. Thank you for asking Laura to work with us, much appreciated." Director Financial Service PR agency
"I hope that we get the chance to work together again sometime. I am writing to thank you for the work you did on our recent client satisfaction survey. This was the first of its kind anywhere in our business. Your support throughout the process enabled us to gather extremely useful information essential to understanding how our clients use our services and the opportunities to progress further what we offer them in terms of business solutions. We are looking forward to repeating the exercise." General Manager Automotive data supplier
"GSA provided us with a flexible and professional sales and marketing service where we could utilize one or two consultants for as many hours a month as we wanted. Your staff are highly experienced and their subtle approach very much appealed to our target audience. They got us many appointments each month. I would have no hesitation in recommending you and your team to any company serious about expanding their business." Sales & Marketing Director Payroll Services Company
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