Telemarketing, Data Building & Lead Generation Specialists

Customer Research Surveys for Effective Decision-Making

Our customer research services provide clients with the following:
  • Knowledge upon which to base decisions
  • Information for development of your sales proposition
  • Statistics and other information for PR use
  • An appreciation of how your customers rate your performance and service and what you can do to improve
  • An understanding of how you’re doing versus competitors

GSA provides customer research services that will support your sales process. We carry out phone and email surveys using sophisticated research tools. Understanding your customers’ needs helps you focus on customer satisfaction and retention and also stimulates new business opportunities and referrals.

All of our customer research surveys are carried out according to the Market Research Society Code of Practice

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Our Customer Research can Contribute to:

  • New sales, cross sales and up-sale opportunities
  • Sales message, pitch and proposition development

 

  • Reduction of attrition to prevent clients from jumping ship to your competitors
  • PR worthy information that positions you as experts in your sector

 

Ask us about how to use customer research to support new business lead generation.

Cost-Effective Customer Research Surveys for:

 

  • Market Research – e.g. Survey sector-specific decision makers to generate PR stories or to support sales proposition development
  • Customer Satisfaction – Find out things that clients never tell your account or sales teams in terms of their real feelings about your products and services
  • Client Retention – Calling clients at a given time in their customer journey to gauge happiness and likelihood to renew

 

 

  • Member Satisfaction – Identify what adds value and what detracts
  • Employee Satisfaction – Learn what your staff really think
  • Mystery Shop – To assess the performance of stores or customer service phone lines

 

See our Top 10 Tips for conducting a successful customer research survey and testimonials from our research clients. Visit our articles page and blog for top tips on business development.

Ready to talk?

Speak to us about Customer Research Services

Find out how our customer research services can help generate growth for your business. Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

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Here's what they say about us:

"3 days of telemarketing to approx 50 publishers. I felt both Viv and Emmy provided an excellent service, were approachable, clear in their intentions and delivered an excellent service. The results of which were better than anticipated and I would not hesitate to use or recommend their services" Director Fran Ryba Consultancy
"As a relatively new venture, Blue Bamboo Consulting called on Jonathan's expertise to help us create a viable marketing strategy. During our meeting it became apparent that Jonathan's input was far more valuable than ably fulfilling this specific brief. GSA was able to help us understand the technical options available (within the marketing piece), educating us as to the best routes to market with our burgeoning proposition; furthermore, we ended up with a template business development plan whereby all Jonathan's insight into sales and marketing could be applied and, importantly, aligned to our particular vision. GSA went the extra mile to help us get what we wanted, sensitively and professionally challenging our expectations & goals. Excellent work - thank you!" Director Blue Bamboo Consulting
"Jonathan had been recommended to us, which is always a good indication, although not of course a guarantee that he could meet our requirements. Upon meeting us for an initial consultation, however, it became very clear, very soon, that he understood our business, our needs and how we could best address them. The result was a training package that incorporated all of our development requirements, delivered in an enthusing manner which spread to all of the delegates — including the more sceptical one’s! With a strong emphasis on follow-up and continual development, our Sales Team are benefiting greatly from Jonathan’s guidance — long after he has visited. " Managing Director Office Furniture Company
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