Telemarketing, Data Building & Lead Generation Specialists

Customer Care Telemarketing

If your business has a large customer database, it’s almost impossible to devote enough attention to every customer all of the time. That means smaller customers with large potential can slip through the cracks and feel unloved, pushing them into the arms of competitors. With pressure on internal resources, it’s often easier to focus on larger key accounts and those that shout loudest.

If your telemarketing activity includes well-structured and targeted ‘customer care’ calls, this can reduce attrition, maximise hidden potential and enhance revenue per customer.

The cost of having to constantly chase new business is much higher than retaining profit within your current customer base. With GSA Customer Care calls, you can ensure that your customer base is profiled and segmented to identify those with the highest revenue potential. What’s more, it demonstrates to your clients that you care. This means that they’re less likely to look elsewhere for new suppliers due to insufficient contact.

Through regular calls, as part of a targeted and continuous customer care campaign, lost and lapsed customer rates are minimised. Also, regular calls can trigger new opportunities through timely communication with the right decision makers.

Request a consultation

Calling can include:

  • Lapsed and lapsing customers
  • Current customer contact for cross-sell and up-sell
  • Keeping customers up to date with latest products, services and changes
  • Gathering new opportunities for product and service provision
  • Database validation through identifying personnel changes at your buyers’ businesses
  • Identifying changes in customer circumstances e.g. acquisition, new products or premises
  • Customer service issues
  • Right time calling for sales pipeline development e.g. establishing contract renewal dates
  • Competitor information gathering Research – product or customer satisfaction

If you’d like to build a plan for customer retention and enhanced profitability through customer care calling, give GSA a call now.

Ready to talk?

Speak to us about Customer care telemarketing

Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

  • This field is for validation purposes and should be left unchanged.

Check out our latest blog posts...

What can Lewis Hamilton Teach us about Lead Generation?

Read more

New Business Development is a Process You Have to Follow

Read more

How to Build a Perfect Telemarketing Proposition

Read more

What’s the Best Way to do Telemarketing?

Read more

Our clients include

Here are just a selection of who we’ve been helping:

Check out our case studies

We our customers

Here's what they say about us:

"The Telemarketing has improved, we are constantly going over the training you gave us which has been a great help." Marketing Director Oil & Gas Workwear Company
"Expectations Exceeded! On the second day of our campaign we were simply delighted to get a call from Tonie telling us that she had secured two appointments for us with organisations that exactly matched our brief. Our initial view of GSA was that we were clearly dealing with experts in their field — this early on in our campaign our high expectations have already been exceeded and we are over the moon with how quickly Tonie has become an integral part of our team." Managing Director Compliance company
"I have no hesitation is recommending the services of GSA." Sales Manager Digital Broadcast Dealers
View all testimonials
GSA Free Ebook

Get your FREE Essential guide

Improving telemarketing success - the free guide.

These Top 10 Telemarketing Tips are a small part of our comprehensive guide to telemarketing skills which has been developed to help telemarketers and the companies that employ them. Simply fill in your details below to get instant access.

  • This field is for validation purposes and should be left unchanged.

Now you’ve found a great agency...

Fill in the short form below to get started with us...

  • This field is for validation purposes and should be left unchanged.
Socialise with us:
Give us a call:
Top