Telemarketing, Data Building & Lead Generation Specialists

Customer Care Telemarketing

If your business has a large customer database, it’s almost impossible to devote enough attention to every customer all of the time. That means smaller customers with large potential can slip through the cracks and feel unloved, pushing them into the arms of competitors. With pressure on internal resources, it’s often easier to focus on larger key accounts and those that shout loudest.

If your telemarketing activity includes well-structured and targeted ‘customer care’ calls, this can reduce attrition, maximise hidden potential and enhance revenue per customer.

The cost of having to constantly chase new business is much higher than retaining profit within your current customer base. With GSA Customer Care calls, you can ensure that your customer base is profiled and segmented to identify those with the highest revenue potential. What’s more, it demonstrates to your clients that you care. This means that they’re less likely to look elsewhere for new suppliers due to insufficient contact.

Through regular calls, as part of a targeted and continuous customer care campaign, lost and lapsed customer rates are minimised. Also, regular calls can trigger new opportunities through timely communication with the right decision makers.

Request a consultation

Calling can include:

  • Lapsed and lapsing customers
  • Current customer contact for cross-sell and up-sell
  • Keeping customers up to date with latest products, services and changes
  • Gathering new opportunities for product and service provision
  • Database validation through identifying personnel changes at your buyers’ businesses
  • Identifying changes in customer circumstances e.g. acquisition, new products or premises
  • Customer service issues
  • Right time calling for sales pipeline development e.g. establishing contract renewal dates
  • Competitor information gathering Research – product or customer satisfaction

If you’d like to build a plan for customer retention and enhanced profitability through customer care calling, give GSA a call now.

Ready to talk?

Speak to us about Customer care telemarketing

Contact us today on 0330 335 1380 or by using the form below for your free lead generation consultation or visit our FAQ’s page for more information.

  • This field is for validation purposes and should be left unchanged.

Check out our latest blog posts...

6 Factors for Technology Companies to get the most from Telemarketing

Read more

10 Surefire Ways to Fail at Cold Calling

Read more

Telemarketing Tip 4 Tip Work on Your Proposition

Read more

25 Telemarketing Must-do’s to Ensure Your Lead Generation is Fit for Purpose

Read more

Our clients include

Here are just a selection of who we’ve been helping:

Check out our case studies

We our customers

Here's what they say about us:

We worked with GSA on a B2B marketing campaign following sub-par results using in-house resources. We initially decided on a set number of hours but ended up doubling it after our conversion rate was increased by an amazing 108%. GSA ensured our campaign results were updated on a daily basis and their team followed up with us weekly to ensure the campaign was going as planned. We were impressed with the team's professional, yet warm manner, making them an absolute pleasure to work with. We look forward to working with GSA in the future. Michaela Rodgers, Nuclei Group 
"I would happily recommend the team at GSA Business Development. We appointed GSA for telemarketing services to support our business development strategy. I was very impressed with the levels of focus and energy that the GSA team brought to the project - this helped to quickly identify new commercial opportunities. GSA had limited experience in our sector but they very quickly got up to speed and were able to provide us with a number of excellent opportunities that have subsequently been converted into new clients." Simon Starkey, Commercial Director R.Bugg Fowarding Ltd
"We worked with GSA over two campaigns for more than a year and they provided us with high-quality telemarketing services. This has allowed us to keep a consistent flow of sales leads into blue-chip organisations from which we have generated new business. I would recommend GSA to any company looking to develop new business" Chief Executive London PR agency
View all testimonials
GSA Free Ebook

Get your FREE Essential guide

Improving telemarketing success - the free guide.

These Top 10 Telemarketing Tips are a small part of our comprehensive guide to telemarketing skills which has been developed to help telemarketers and the companies that employ them. Simply fill in your details below to get instant access.

  • This field is for validation purposes and should be left unchanged.

Now you’ve found a great agency...

Fill in the short form below to get started with us...

  • This field is for validation purposes and should be left unchanged.
Socialise with us:
Give us a call:
Top