“I hope that we get the chance to work together again sometime. I am writing to thank you for the work you did on our recent client satisfaction survey. This was the first of its kind anywhere in our business. Your support throughout the process enabled us to gather extremely useful information essential to understanding how our clients use our services and the opportunities to progress further what we offer them in terms of business solutions. We are looking forward to repeating the exercise.”General Manager Automotive data supplier
“I am delighted with how this has turned out, it is exactly what I wanted. I realize that it wasn’t the easiest task in the world today and I sincerely hope that as the months go on it becomes easier for you.”Trading Supervisor Foreign Exchange Company
“I am writing to thank you for the work you did on our recent client satisfaction survey. This was the first of its kind anywhere in our business. Your support throughout the process enabled us to gather extremely useful information essential to understanding how our clients use our services and the opportunities to progress further what we offer them in terms of business solutions. We are looking forward to repeating the exercise.”General Manager Automotive data supplier
“Thanks Jonathan, interesting and revealing feedback.”Managing Director Office Fit-Out Company
“Jonathan had been recommended to us, which is always a good indication, although not of course a guarantee that he could meet our requirements.
Upon meeting us for an initial consultation, however, it became very clear, very soon, that he understood our business, our needs and how we could best address them.
The result was a training package that incorporated all of our development requirements, delivered in an enthusing manner which spread to all of the delegates — including the more sceptical one’s!
With a strong emphasis on follow-up and continual development, our Sales Team are benefiting greatly from Jonathan’s guidance — long after he has visited. “Managing Director Office Furniture Company
“The Telemarketing has improved, we are constantly going over the training you gave us which has been a great help.”Marketing Director Oil & Gas Workwear Company
“Jonathan has run several tailored courses for DialAFlight including a Telemarketing Management Course for our General Managers and Business Development Managers as well as Telemarketing skills courses for our sales teams across the UK. The courses were focused on our needs based on discussion with both management and callers as well as some call listening and included role plays and exercises specific to our kind of prospects. The courses were fast paced and energetic and included practical telemarketing skills that our staff have used successfully in their subsequent calling. We would recommend Jonathan’s courses to anyone that needs to get better results from their outbound calling and lead generation activities.”Holden Hegney Business Development Liaison Manager
“This course is for everyone whether you are the most proficient telemarketer or a new telemarketer you are never too good to learn new tricks. This is one of the best ways build a stronger team – train as a team.”Jeff Keam, Managing Director, Asquith Supplies Labelling Company
“Thank you Jonathan for your input on Thursday! A highly recommended course which was well-structured, clearly laid out and interactive. Your advice had helped us to improve our methods of tele-marketing, generated more leads and built up better rapport with the customer. Excellent work!”Director Toy Company
“Just wanted to thank you for the excellent training course ‘Making Yourself Indispensable to Your First Employer’ that you recently carried out at Hindhead Campus. The students found this extremely interesting and inspiring, and some very powerful messages were put across that will be very valuable to them as they enter the world of work. We had glowing reports about the training day, including many of the students saying they would like to work for you!!! There was a lot of content in the course, which the students acknowledged, but they said that the variation and enthusiasm you put into the day enabled them to keep focussed and on track. Thanks again for the time and effort you put into creating and organising this unique training ‘Boot-Camp’ day, and we would strongly recommend the course to other schools.”Careers Manager Focus School
“The SMI Group sales team enjoyed an inspirational training day with tele-marketing trainer Jonathan Silverman. The course was well planned and all the team have admitted to learning something valuable. I would certainly recommend the course to anyone who wants to grow in their knowledge of tele-marketing techniques.”Sales Director SMI Group
“Working with Jonathan was a great experience and he took time to really understand what we were driving at as a company. On the back of this he came up with an excellent training package which really helped to lift the performance of the telemarketing team and, whilst still early days, the results are looking encouraging”Guy Liesching Marketing Manager, Westcountry Group