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The GSA team have been supporting some of our Marketing outreach efforts and we could not be more satisfied with the service. They are great at giving advice, professional in executing campaigns, and efficient in driving results. A real pleasure to work with them

 

Dr Egizia-Maria Felice. DPhil Marketing Manager

Oxentia Ltd

Right from the start GSA understood the needs of our cross-Europe tele-research campaign fully & were able to advise and adapt to our specific requirements. The daily reporting helped us understand, first-hand, how the campaign was progressing and help keep costs within the allocated budgets. They were very flexible in terms of the native speakers used as subsequent data was added to the project. I would highly recommend them and will certainly be using them for other projects”

Damian Jackson – Insights Analyst EMEA

OKI Europe Ltd

“The Telemarketing has improved, we are constantly going over the training you gave us which has been a great help.”

Marketing Director

Oil & Gas Workwear Company

“Jonathan had been recommended to us, which is always a good indication, although not of course a guarantee that he could meet our requirements.

Upon meeting us for an initial consultation, however, it became very clear, very soon, that he understood our business, our needs and how we could best address them.

The result was a training package that incorporated all of our development requirements, delivered in an enthusing manner which spread to all of the delegates — including the more sceptical one’s!

With a strong emphasis on follow-up and continual development, our Sales Team are benefiting greatly from Jonathan’s guidance — long after he has visited. “

Managing Director

Office Furniture Company

“Thanks Jonathan, interesting and revealing feedback.”

Managing Director

Office Fit-Out Company

We worked with GSA on a B2B marketing campaign following sub-par results using in-house resources. We initially decided on a set number of hours but ended up doubling it after our conversion rate was increased by an amazing 108%. GSA ensured our campaign results were updated on a daily basis and their team followed up with us weekly to ensure the campaign was going as planned. We were impressed with the team’s professional, yet warm manner, making them an absolute pleasure to work with. We look forward to working with GSA in the future.

Michaela Rodgers

Nuclei Group 

We have known Jonathan and his team at GSA for many years. Having used them on multiple B2B campaigns I can certainty recommend them to any company needing an effective telemarketing company that is focused on results. GSA’s telemarketers have vast experience and the effort they go to understand the product and service is brilliant and shows in the results. Keep up the great work!

Murray Warren, Director

Adkwik

Targeted approach and clear results. I cannot recommend the GSA team enough!

Egizia-Maria Felice, Marketing Manager GB & IE

Miele Professional

“We are writing to place on record our indebtedness to you for your expertise and professionalism in organising, conducting and interpreting our first ever nationwide survey on the internet of all of our members in the UK and Ireland. You helped us achieve over 40% response and a deeper understanding of the attitudes and attributes of our members. We will have no hesitation in recommending your services on any and every occasion that should arise in the future.”

National Director

Membership Organisation

“Just a quick note to say thank you for your effort on our behalf. I appreciate that we have not been in touch since you completed our project. Apologies for such rudeness but you know how easily one is distracted by a to do list! We have yet to actually convert any of our contacts into revenue but we are working on it! I have yet to pull together a proper evaluation of the campaign from our perspective but my gut reaction is very positive. We were always suspicious that an “outsider” such as yourselves would be able to communicate credibly on such a technical subject but we were very impressed with your ability to get through to people and start to build credible relationships for us. Thank you.”

Director

Media Monitoring Company

“Working with Jonathan was a great experience and he took time to really understand what we were driving at as a company. On the back of this he came up with an excellent training package which really helped to lift the performance of the telemarketing team and, whilst still early days, the results are looking encouraging”

Guy Liesching

Marketing Manager, Westcountry Group

We decided to use GSA Business Development Ltd to support us with our Christmas Marketing Campaigns. Christmas is an important time of year for us as many organisations use this festive period to award their staff with Love2shop Vouchers and Cards for Christmas Bonuses and Annual Awards. Here at Love2shop Business Services, our peak season begins in October and runs until a few days before Christmas. As a result, the volume of inbound calls meant that we were unable to focus on outbound calling as much as we would have liked to. In the past, we have traditionally used our own resources for outbound calls as we like to stay on brand and ensure our customers receive the best experience possible. However due to the sheer volume of calls which needed to be made, we decided to pitch the business out to a few specialist agencies. From our initial meeting, I knew that GSA were the agency to use as they were smaller and more dynamic than the other agencies we’d spoken to, and in turn, I knew that we’d receive a better, more personal service. We were not disappointed, using a segmented approach, GSA contacted many of our customers and prospects at various stages of the their customer life cycle and generated a great number of quality hot leads for our Business Development Team to follow up. The success from this campaign was not achieved by luck. Processes such as the initial face to face briefing session, hot lead notifications, regular teleconferencing, recorded call listening, weekly reporting and the final post project review meant that we were in constant communication with GSA throughout the 8 week duration of the project. This communication was vital to ensure the calls remained relevant and compliant. As a result of this campaign, I would have no hesitation in recommending GSA Business Development Ltd for any telemarketing requirements.

Robbie Davies

Love2shop Brand Manager

“GSA carried out a telemarketing campaign for us that was extended beyond original time frame. They provided our company with a first class service during that time and we would happily use them in the future for other telemarketing projects. Sam has been an absolute delight to work with during her time working on our telemarketing project. She understood our business incredibly well and also knew how to build relations with our target prospects. Her approach was perfect and she really was an extension of our marketing team. As a result of her calling we have a major PITCH with one of our top targets at end of June.”

Business Development Director

London PR agency

“We worked with GSA over two campaigns for more than a year and they provided us with high-quality telemarketing services. This has allowed us to keep a consistent flow of sales leads into blue-chip organisations from which we have generated new business. I would recommend GSA to any company looking to develop new business”

Chief Executive

PR agency - London

“We are really pleased with the number of completed surveys, please say well done to your team.”

Learning & Skills Regeneration Officer

Local Authority

“I thought our telemarketer was absolutely brilliant. I also thought the attention to detail was great, the focus on me (the client) was good and the reporting was excellent.”

Manager

Law Cost Specialists

“GSA Marketing worked with us on a test campaign to assess the viability of an outbound sales function in what is a relatively niche sector (outdoor learning residential breaks for Special Educational Needs schools) for our centre in the Lake District. The target market was Teachers or Special Needs Coordinators within schools and colleges, with us providing contact details, albeit un-validated, from our existing database – a combination of organisations who had enquired but never visited, or lapsed. We asked them to pitch for our business from a shortlist of potential suppliers and we chose them due to the bespoke attention they paid to our enquiry, and once selected were very pleased with the personal attention they gave us at a senior level. Setting up the campaign with them was very straightforward and we were impressed by the level of reporting through the campaign and the quality of the calls made by their staff, with each call being recorded. Warm leads were passed to us to follow-up and the quality of the contact information supplied very good. The nature of our business is that 1st contact to booking is usually relatively long, but we were delighted that the month long campaign quickly resulted in a booking from an entirely new customer which more than covered the capital cost of the test. We also now have several schools visiting the centre on an inspection trip, and previous experience tells us that a proportion of these will also convert. All in all, we were very pleased with this outbound sales test and GSA’s contribution to its success. We now have the confidence to invest in sales resource at the centre as a direct result”

Justin Farnan, Business Manager (Sales and Marketing)

Lake District Calvert Trust

“This course is for everyone whether you are the most proficient telemarketer or a new telemarketer you are never too good to learn new tricks. This is one of the best ways build a stronger team – train as a team.”

Jeff Keam, Managing Director, Asquith Supplies

Labelling Company

We have used Jonathan several times and just finished another training session. The training is from someone who teaches from up-to-date experience. I fully recommend GSA.

Jeff Keam, Managing Director,

Asquith

It was a joy working with the team from GSA. The ability to conduct weekly reviews directly with the telemarketers was very reassuring and allowed us to tweak our messages in a timely manner. We are very satisfied not only with the results, but the process and delivery as well.

Mark Gan, Senior Marcom Manager

ITMA Services

“Thanks for the follow-up, I think it was a really useful day and my team have all come back to say they left the session “buzzing” with ideas! (You can use that as a testimonial from me if you’d like). I think there will be opportunities to repeat the session once we’ve made some progress towards delivery.”

Director

Industry Association

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