Telemarketing Management Course Contents Include:
- Setting Objectives and Telemarketing Strategy
- How to ensure that you take action and avoid procrastination
- Defining and profiling your market
- Identifying and using a good list
- Defining a good clear proposition
- Investing in your callers – Incentives
- Briefing callers well
- Recording information for the future and the use of CRM
- Measurement and KPI’s
Note: Dependent on the participants, there may be some funding available to support this course from the Government.
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