Telemarketing Health Check Options
Free telephone consultation – A free consultation is available based on a 30 minute call discussion of the areas above.
Half day – This includes a 3 hour session at client premises where we work with management through each of the areas above. As an output, we will produce a short report detailing at a high level some of the gaps and opportunities
Full day audit – This includes interviews with up to 5 staff and completion of a questionnaire by all callers (subject to numbers). As an output, we will produce a more detailed report of the gaps and opportunities and recommendations for change.
Two-day audit plus call listening – This includes the full day audit but, in addition, we can listen in on calls and provide individual feedback as part of the report.
Telemarketing Feedback from call listening includes areas such as:
- Quality of Introduction
- Rapport building
- Questioning & Listening skills
- Handling gatekeepers
- Dealing with objections
Combine the health check with Telemarketing Training to get the maximum value from your outbound calling
Telemarketing Training Courses are run by Jonathan Silverman who has spent over 20 years in senior sales and marketing management. His career includes European and USA area management with Cover Girl and Dunhill, Marketing and retail management for Alfred Dunhill and Montblanc UK and latterly Porsche Cars GB as Head of Marketing.
Jonathan set up GSA Business Development in 2000 and has run many telemarketing training courses and Business Development Strategy Workshops for various clients including the Institute of Direct Marketing, The Chartered Institute of Marketing, The Chemical Industries Association and many other SME businesses.
Check out our latest blog posts...
What can Lewis Hamilton Teach us about Lead Generation? Read more
Should you Put your Prices up or Lower them in Recession – Take our poll Read more
Relevance, Rapport and Reward – 3 Telemarketing Must Have’s Read more