Welcome to GSA Marketing
Working in Partnership With UBT Community business since 2011

Telemarketing Skills Course

£35.00 + VAT (Per delegate 3 hours length of course)

Date of Training
Attendee Names
Company Name

Payment in advanced, no refunds

The Topics Below will be Covered on the Course

  • Understanding Customer Benefits and the difference between features and benefits on a sales call.
  • Use of Compelling Language – This is something many delegates struggle with. If you want people to believe you, you need to sound convincing and that comes from language.
  • Natural language in effective opening statements.
  • Building rapport.
  • Customer centred not product centred propositions.
  • The elements of Human Communication and how this relates to phone calls.
  • Different styles of Communication.
  • Confidence and Motivation.
  • Time management.
  • Listening Skills.
  • Call Objectives and Call Structures
  • Gatekeeper Techniques.
  • Gaining Decision-Maker attention.
  • Effective Questioning.
  •  Objection Handling Techniques.
  • Gaining Commitment.

Ready to increase your sales leads?
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