Course 1: Essential Telemarketing Strategy & Success Factors for Senior Management (Half or Full Day)

This top half day (or full day) course focuses on the top tips to make calling work. It is designed for senior management and managers of telemarketing teams but there’s also a lot for those who regularly get on the phone.

This course is essential for:

• Owners and managers in large and small businesses that have to manage telemarketing teams or individuals
• Sales managers that have to undertake calls or that work alongside outbound callers 
• Marketing managers that have to manage or outsource telemarketing activity
• Account or client services managers that call as part of their job
• Telemarketers that need to understand how best to maximise their outbound calling success

Course contents include:

• Setting objectives
• How to ensure that you take action and avoid procrastination
• Defining and profiling your market
• Identifying and using a good list
• Defining a good clear proposition
• Investing in your callers - Incentives
• Briefing callers well
• Recording information for the future and the use of CRM
• Measurement and KPI’s

Note: Dependent on the participants, there may be some funding available to support this course from the Government.

To request more information on all of our GSA telemarketing training and telemarketing training courses, call me back 

 

Book before 31 March 2012 and receive a 15% discount on our standard price! Request a call with more information.

Feedback from one of our recent sessions.

"...it was a really useful day and my team have all come back to say they left the session “buzzing” with ideas!..”

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Courses are run by Jonathan Silverman who has spent over 20 years in senior sales and marketing management. His career includes European and USA area management with Cover Girl and Dunhill, Marketing and retail management for Alfred Dunhill and Montblanc UK and latterly Porsche Cars GB as Head of Marketing. Jonathan has run GSA Business Development since 2000 and has run many training courses and business development strategy workshops for varied clients including the Institute of Direct Marketing, The Chartered Institute of Marketing, The Chemical Industries Association and many other businesses.

Find out how GSA Business Development can help Generate Growth for your Business, by contacting us now on 0845 658 8192 or by sending us an email.